Customer Obsession: You start with the customer and work backwards. You are relentless about earning and maintaining customer trust through every interaction.
Dive Deep: You operate at all levels, stay connected to the details, and audit frequently. No issue is beneath you when a customer needs help.
Bias for Action: You take swift, calculated action to unblock customers and drive progress — speed matters in onboarding.
Deliver Results: You own the customer onboarding outcome. You focus on the key inputs, track milestones, and deliver with the right quality in a timely manner, even in the face of setbacks.
Earn Trust: You listen attentively, speak candidly, and treat customers and colleagues with respect. You are transparent about challenges and proactive about solutions.
A day in the life
You will start your day reviewing customer engagement progress and preparing for technical design sessions. Much of your time is spent working directly with customer stakeholders, whiteboarding architectures, writing code, or refining solution designs that balance complexity, scale, and performance. You will regularly collaborate with delivery teams and AWS service teams, contributing to governance discussions and ensuring smooth handoffs from presales to delivery.
Between customer meetings, you might review a colleague's technical proposal, draft a blog post capturing lessons learned, or explore how generative AI tools can enhance a customer's solution.
