Duffel, London, United Kingdom
As Senior Product Designer, you’ll help solve a uniquely rewarding challenge: making travel disruptions easier for everyone involved. When plans change unexpectedly, travellers need fast, clear answers, while the businesses that sold them the trip need to stay in control. You’ll design our AI support product end-to-end, shaping the experience for both the travel businesses using Duffel (B2B) and the travellers they serve (B2C).
Working closely with product, engineering, and operations, you’ll champion design across Duffel, helping define what great looks like and elevating the craft of our products as a whole. To thrive in this role, you’ll bring experience designing complex products from start to finish and partnering closely with cross-functional teams to bring those ideas to life.
📍 Location: Shoreditch, London (Hybrid: In-office Tuesdays & Thursdays).
We are an equal opportunities employer. We believe that the key to our success is employing a diverse team, that's why recruitment decisions are only based on your experience and skills. We value your ability to problem solve and build amazing things so we welcome applications for everyone - regardless of age, sex, disability, sexual orientation, race, religion or belief.
Note to recruitment agencies Duffel does not accept speculative CV's from external parties. Any unsolicited CV's sent to us will be treated as property of Duffel, and any attached terms and conditions associated with these CV's will be null and void.
✈️ Travel Allowance: We literally pay you to get out of town and explore the world.
🏝️ Work From Anywhere: Flexibility is built in. Work remotely, or take advantage of our Sabbatical Policy.
⚡ Electric Car Scheme: Roll up in a brand-new EV with eco-friendly tax savings.
⚖️ Work-Life Harmony: Flexible bank holidays, generous family leave, and a dedicated volunteering day.
📚 Growth Tools: Paid study days to level up your skills, plus a solid pension and cycle-to-work scheme.
🏥 Health & Wellbeing: Private healthcare, eye test cover, and season ticket loans.
Travel is essential, whether it's visiting family, starting a new adventure, or taking a career-defining trip. Yet over 4 billion airline passengers rely on tech that hasn't changed in decades. At Duffel, we're rebuilding the infrastructure underpinning the global travel industry. Backed by top-tier investors (Benchmark, Blossom, Index Ventures and Kima Ventures) and born out of Y Combinator (S18), we're simplifying complex systems to build the future of travel.
We believe in true ownership. That’s why every permanent employee gets equity in the business.
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