- Experience supporting applications in a manufacturing or plant operations environment.
- Experience with Site Reliability Engineering practices, application monitoring, or service-level objectives.
- Experience with cloud platforms, PostgreSQL, SQL Server, or infrastructure automation.
- Experience with observability, incident management, problem management, or root-cause analysis.
- Experience using Glean or a similar enterprise AI and knowledge-search platform.
- Ability to use generative AI to troubleshoot incidents, summarize technical issues, create runbooks, and improve application-support workflows.
- Strong prompt-writing and AI-output validation skills.
- Understanding of responsible AI use, access controls, data privacy, and protection of confidential information.
- Experience with AI-assisted automation, scripting, APIs, monitoring, or observability tools.
- Knowledge of manufacturing, plant operations, or production-critical systems.
Work Environment
This role supports production-critical applications used by GM manufacturing operations. The position may require support during critical production periods, non-traditional working hours, deployments, patch releases, maintenance windows, and on-call coverage. The role provides remote technical support to manufacturing sites and may require work from a designated GM facility or manufacturing location according to the approved work arrangement.
Gm does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need gm immigration sponsorship (e.g., h-1b, TN, STEM OPT, F1 etc.) Now or in the future. 



 About GM
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