Business Operations Analyst
Kerv, London +1
The role
You will own the initial processing of orders when sales opportunities are won and facilitate assignment to the relevant provisioning or project team. Maintain oversight through regular reporting, stakeholder coordination and escalation to ensure those teams complete and close their orders and provide the information required for billing. The role does not provision services to customers. Maintain accurate order, contract and sales data, manage supplier spend and license inventory, administer the order management system and support accurate invoicing and query resolution.
Maintain sales resources, coordinate resources for RFP/RFI bids and support the sales commission process.
Nice to have
- Experience with Microsoft Dynamics CRM and Service Now.
Measures of success
Performance measures and targets should be agreed for the role and may include
- Order accuracy, processing timeliness and effective management of aged or blocked orders.