- Practical experience supporting and troubleshooting Cisco platforms, including Cisco switches, Cisco FTD firewalls, and Meraki platforms
- Bachelor's degree in Computer Science, Information Technology, Mathematics, or a related field; or an equivalent combination of education and related work experience.
- Effective team player and strong ability to work unsupervised
- Experience in managing and troubleshooting networking protocols (IPSEC, BGP, OSPF, FHRP, WLAN solutions such as Meraki WLC, QoS, DNS, DHCP, TCP/IP, VLANs, STP technologies and Ethernet switching solutions) across multiple platforms deployed in the Element network estate
- Strong experience in managing and troubleshooting firewalls e.g. Fortinet, Cisco FTD
- Hands-on experience supporting, troubleshooting, and administering Cisco Firewall Threat Defense (FTD) and Cisco Firewall Management Center (FMC) environments
- Strong experience in Network monitoring and management tools, such as Zabbix
- Display technical credibility, independent judgment, and decision-making experience on networking matters
- Ability to overcome challenges in remote working such as overseas locations, cultural differences, and split time-zones to ensure positive interactions
- Excellent communication and customer-facing skills
- Excellent problem-solving and analytical skills when determining the impact of network issues quickly, combined with sound decision-making skills under pressure
- Demonstrate planning, documentation, and organizational skills
- Experience in delivery using IT infrastructure management best practices & standards, ITIL / ITSM principles and practices, and change management in large environments
- Demonstrate understanding of IT security issues in global network environments
Diversity Statement
All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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