API Integrations Expert

Toast, Dublin, Ireland

What you will do

Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts.
Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.

Toast, Dublin, Ireland

Primary support and point of contact for post-integration vendor issues and support for vendors/customers experiencing problems with integrations.
Accepting direct customer calls, quickly identify problems, set expectations and resolve whenever possible.
Perform basic troubleshooting of integration issues by becoming proficient in Toast systems and tools such as Splunk and Postman.
Present customers and vendors with continuous updates and solutions within our SLAs and document support tickets, while also knowing when to appropriately escalate to Senior API Integrations Experts.
Be the voice of the customer and vendor, and collect feedback to drive continuous improvement across all areas including product.
Relentlessly pursue customer satisfaction, every interaction is an opportunity to delight our customers.