Forward Deployed Engineer, Onboarding Services

You'll join our FDE, Onboarding Services team, chartered with onboarding and implementing new Outreach customers — from core platform configuration through delivery and adoption of our AI Agents.

You'll guide customers through best practices and hands-on configuration, providing strategic insight on GTM strategy, technical configuration, change management, and how best to engage their teams to drive adoption. You'll use AI to turn discovery conversations into clear requirements faster, spot adoption risk earlier in usage data, and spend more of your time on the strategic guidance customers hire us for.

The role mixes technology and business consulting with solution design and project management. You'll work across Sales, Presales, Customer Success, Education, Support, Product, and Engineering to keep the customer journey well documented, handoffs seamless, and customer feedback captured.

You'll own results for your implementations against Onboarding Services KPIs, and report to the Practice Manager, FDE Onboarding Services.