- 4+ years of experience in Incident Management, SRE, TPM, Release Management, Production, Live Operations or QA, ideally supporting games or live service products.
- Ability to read crash, QoE and cloud or mobile data, spot what is off, dig in, and explain what it means to technical and non-technical partners.
- A self-starter who takes action despite ambiguity without waiting for direction, and makes timely calls with the information available.
- Strong prioritization and judgment: you focus effort by risk, and you know when to escalate.
- Experience building trusted relationships across Production and Engineering, and closing loops without formal authority.
- Clear written and verbal communication, including concise incident updates, post-incident reviews and reports.
- Experience writing and maintaining runbooks, checklists and process documentation.
- Hands-on experience using AI tools, such as Claude, to automate reporting and analysis, and an automation mindset.
- Familiarity with incident management and on-call tooling (such as Incident.io or PagerDuty) and with dashboards and monitoring.
- Passion for playing games and for understanding what makes them great.
Generally, our compensation structure consists solely of an annual salary; we do not have bonuses. You choose each year how much of your compensation you want in salary versus stock options. To determine your personal top of market compensation, we rely on market indicators and consider your specific job family, background, skills, and experience to determine your compensation in the market range. The range for this role is $170,000.00 - $250,000.00.
Netflix provides comprehensive benefits including Health Plans, Mental Health support, a 401(k) Retirement Plan with employer match, Stock Option Program, Disability Programs, Health Savings and Flexible Spending Accounts, Family-forming benefits, and Life and Serious Injury Benefits. We also offer paid leave of absence programs. Full-time hourly employees accrue 35 days annually for paid time off to be used for vacation, holidays, and sick paid time off. Full-time salaried employees are immediately entitled to flexible time off. See more details about our Benefits here.
Netflix is a unique culture and environment. Learn more here.
Inclusion is a Netflix value and we strive to host a meaningful interview experience for all candidates. If you want an accommodation/adjustment for a disability or any other reason during the hiring process, please send a request to your recruiting partner.