Principal Application Engineer (Litmus GCC)

Litmus, Pune, India

The role

The Principal Application Engineer is the senior technical authority within the Litmus Customer Success team for the APAC region. This role provides technical leadership, oversight, and direction to the regional Application Engineering team, ensuring that customer implementations of Litmus Edge and Litmus Edge Manager are architecturally sound, delivered consistently, and aligned with customer outcomes and Litmus best practices.

What you will do

Serve as the senior technical authority for Customer Success application engineering activities across the APAC region and provide technical direction, guidance, standards adherence and oversight to Application Engineers.
Establish technical priorities for the regional Application Engineering team in alignment with customer commitments, commercial objectives, available capacity, implementation risk, and business value.
Work with Customer Success leadership to assign technical resources and determine the appropriate level of engineering support for customer engagements.
Balance immediate customer requirements with long-term maintainability, product strategy, delivery scalability, and Litmus technical standards.
Ensure that technical solutions demonstrate measurable business value and support customers’ operational, manufacturing, data, automation, and digital transformation objectives.
Identify implementation dependencies, assumptions, risks, and technical gaps early in the customer lifecycle.
Support Application Engineers during customer meetings when senior technical leadership, architecture expertise, or escalation management is required.
Maintain consistency in how Litmus products are designed, configured, deployed, tested, and supported across the APAC region.
Define when technical exceptions may be approved and document the risks, conditions, and mitigation requirements associated with those exceptions.
Onboard, mentor and coach Application Engineers, helping them strengthen their architecture, implementation, troubleshooting, customer communication, and decision-making capabilities.
Serve as the regional escalation point for complex implementation issues, critical customer incidents, architecture concerns, and unresolved Level 2 support cases and provide advanced troubleshooting, root-cause analysis, and remediation guidance for issues involving Litmus products, customer infrastructure, networks, integrations, data flows, and industrial systems.
Support Sales Engineers and Account Executives with architecture reviews, technical strategy, proposal development, scope validation, and implementation risk assessment.
Provide senior technical oversight during the transition from pre-sales to implementation.

Principal Application Engineer (Litmus GCC)

The role

Principal Application Engineer (Litmus GCC)

The role

What you will do

What you need

Nice to have

Who is Litmus

Build the infrastructure that makes industrial AI possible

Work on problems where software meets the real world

Have real impact, fast

Join a high-performance team

Measures of Success

About Litmus

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