Principal Partner Solution Architect

What you'll do

As a Principal Partner Solution Architect, you will be the strategic technical leader driving agreement transformation across UK&I and EMEA North (Nordics & Benelux). Serving as the trusted technical conscience for our partner ecosystem, you will guide Global System Integrators (GSIs), regional Services partners, and Resellers as they transition from legacy workflows to the Docusign Intelligent Agreement Management (IAM) platform and emerging Agentic AI architectures.

You will operate at the intersection of enterprise architecture, artificial intelligence, and strategic alliances. You will partner with GSI practice leads to stand up dedicated Centers of Excellence (CoEs), design reusable asset frameworks, and deliver high-impact POCs tailored to high-volume, highly regulated enterprise accounts with a focus on Financial Services.

This position is an individual contributor role reporting to the Sr. Manager, Partner Solution Architects EMEA.

Responsibility

• Design scalable reference architectures and framework blueprints to guide partners in integrating Docusign IAM with enterprise platforms; build reusable solution accelerators to enable rapid time-to-value
• Drive partner technical activation by mentoring consultants, conducting rigorous architecture reviews, and delivering hands-on technical workshops
• Own regional technical governance and strategic alignment with strategic partner alliances across the UK&I and EMEA North through executive architecture cadences and technical QBRs
• Lead Agentic Agreement evangelism, translating Docusign's IAM and Agentic AI roadmap into actionable partner strategies aligned with UK and European FINS regulations (e.g., FCA/PRA, DORA, eIDAS, and GDPR)
• Establish dedicated Agentic Agreement Centers of Excellence (CoEs) with GSI practice leads, creating reusable asset frameworks and architecture blueprints that integrate into major Financial Services transformation programs
• Shape the technical win by designing and delivering high-impact POCs and architecture blueprints for complex Financial Services use cases (e.g., customer onboarding, lending automation, policy servicing)
• Support strategic pursuits by assisting partners with RFP responses and high-value solution proposals
• Create technical thought leadership content, including reference architectures, solution briefs, blogs, and whiteboards focused on compliance, security, and AI transformation trends
• Job Designation

Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the majority of the time.

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

• Enterprise architecture background across ERP and CRM platforms, specifically SAP (SAP Ariba, S/4HANA, SuccessFactors, and SAP BTP) and Salesforce
• Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms
• Experience with line of business agentic platforms - Salesforce Agentforce, SAP Joule, Microsoft Copilot Studio, ServiceNow Now Assist, or similar
• Technical Documentation: Experience creating technical business documentation including workflow diagrams, reference architectures, proposals, and SOWs

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

Canada: CAD $X/hour - CAD $X/hour or CAD $X - CAD $X base salary

• BS/BA degree in Computer Science, Engineering, or equivalent relevant work experience
• 12+ years of experience in technical pre-sales, partner engineering, technical consulting, or solution architecture within the SaaS, ERP, or Cloud ecosystem
• Business fluency in English
• Working proficiency or fluency in a Northern European language (e.g., Swedish, Danish, Dutch, Norwegian)
• Experience working within or directly partnering with Global System Integrators (e.g., Accenture, Deloitte, PwC, EY, Capgemini, Cognizant, Wipro) with a deep understanding of GSI practice building, packaged repeatability, and billable delivery models
• Experience in the Financial Services & Insurance (FINS) sector, with an understanding of typical agreement lifecycles (onboarding, lending, wealth management) and regulatory frameworks (FCA/PRA, DORA, eIDAS, GDPR)
• Experience with the Intelligent Agreement Management (IAM) and Contract Lifecycle Management (CLM) landscape, including cross-system data orchestration
• Experience architecting and designing modern cloud integrations, authentication mechanisms (OAuth, SAML), and familiarity with REST APIs, JSON, and standard integration middleware / iPaaS platforms
• Experience with Agentic AI concepts (Large Action Models, Autonomous Agents, and Orchestration frameworks)
• Experience delivering compelling demos and technical presentations to C-level audiences (CIOs, CTOs, CDOs)
• Willingness and ability to travel (expected to spend at least 25% of your time on-site with partners across UK&I and EMEA North)

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

Accommodation

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

AI in Our Hiring ProcessAt Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy.We encourage using AI tools to research and prepare beforehand.

However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Company Overview

Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).