It's okay not to have all of these – these are just some skills we're excited about!
🏦 Mortgage operations experience — processing, underwriting, closing, post-closing, QC, or similar. You know what a 1003 looks like and can spot when something on screen doesn't reconcile with what the loan file says.
💼 Hands-on experience with a loan origination system (Encompass, Empower, Byte, etc.) — you've lived inside one of these systems and know where they break.
🐞 QA or software testing experience — manual test design, exploratory testing, regression suites, release verification. Bonus if you've worked in a regulated or financial software environment.
🤖 Comfort with light test automation — you don't need to be a software engineer, but you should be willing to write and maintain simple Playwright, Cypress, or Selenium scripts (or pick them up quickly).
🔍 Genuine attention to detail — the work rewards people who like catching things that are subtly wrong and don't let them slide.
📝 Clear written communication — the bug reports, test plans, and checklists you write get used by other people, so they need to be precise and easy to follow.
📊 Comfort with structured data and developer tools — reading JSON, inspecting API responses, using browser dev tools, navigating logs. You don't need to code, but you shouldn't be afraid of these tools.
🧩 Process-oriented thinking — you see patterns in bugs and naturally want to systematize how they get caught next time.
🤝 Curiosity about AI and how it's changing mortgage workflows — you don't need an ML background, but you should be excited to work closely with people who do, and to think about how to test AI-driven features.
🏗️ Prior team lead, training, or SOP-writing experience — onboarding new hires, running calibration sessions, or building QA programs from scratch.