Lead Partner Solution Architect

What you'll do

Agreements sit at the center of every business relationship. As enterprises move toward agentic architectures where humans and AI agents collaborate in real time, the agreement lifecycle must evolve alongside them. We are looking for a hands-on operator and innovator who will drive this transformation with our System Integrator (GSI) partners across global markets. As an AI Partner Solution Architect, you will be at the intersection of Docusign IAM platform and the emerging agentic ecosystem.

You will design reference architectures, advise on implementation patterns, and enable GSI partners to deliver agreement-native agentic solutions to joint customers. This is a hands-on advisory role. You will work directly with partner practice teams, guide them through workflow orchestration frameworks, and shape how the industry thinks about agreements in the agentic era.

This position is an individual contributor reporting to the Sr. Manager, Partner Solution Architects.

Responsibility

• Design reference architectures that guide partners in integrating Docusign IAM with Salesforce, Agentforce and Frontier firm architectures
• Advise partners on proof-of-concept solutions that demonstrate human-agent collaboration across agreement workflows
• Create solution accelerators and frameworks that enable partners to achieve faster time-to-value for IAM implementations
• Lead hands-on technical workshops with SI partners to build deep IAM and agentic AI competency
• Serve as a subject matter expert and mentor for partner consultants, enabling them to articulate and deliver customer business outcomes
• Conduct architecture reviews and provide guidance on partner-built solutions to ensure quality and alignment with IAM best practices
• Build and deliver compelling demos showcasing the IAM platform's value across industry verticals including Financial Services, Healthcare & Life Sciences, and Technology
• Assist partners in crafting RFP responses and solution proposals that maximize customer value from IAM investments
• Create technical thought leadership content including solution briefs, reference architectures, blogs, videos, and whiteboards
• Organize and guide hackathons with partners, providing technical direction and architectural oversight to rapidly validate new solution patterns
• Stay ahead of the evolving AI landscape and translate emerging capabilities into practical agreement workflow solutions
• Contribute to Docusign's internal AI adoption and help scale best practices across the Partner Solution Architects team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).

Global benefits provide options for the following

• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

Work Authorization Notice: Please note that we do not provide visa sponsorship or immigration support for this position. Applicants must already be authorized to work in the United States on a full-time, permanent basis without the need for current or future sponsorship.

• Deep Experience with agentic platforms, with a stronger preference for Salesforce Agentforce - including hands-on experience designing multi-agent systems, orchestrating autonomous workflows, implementing tool/ function calling(e.g. MCP) and embedding agents across CRM,CPQ and service workflows
• Strong Salesforce ecosystem depth, including Sales Cloud, Revenue Cloud(CPQ), Data Cloud and Agentforce AI,with ability to embed Agentforce agents into revenue lifecycle processes(lead-to-cash, contract-to-revenue, renewals)
• Proven ability to design cross-platform, agent driven architectures, integrating Salesforce with systems such as ERP(SAP, Oracle) and external APIs- leveraging event driven architecture, middleware and secure data exchange patterns
• Demonstrated expertise in creating compelling solution demos and POVs, such as showcasing Agentforce + Docusign integrations (e.g., AI-driven contract lifecycle automation, sales agreement copilots, compliance agents)
• Strong technical documentation and storytelling skills, including creation of reference architectures, agent interaction models, workflow diagrams and proposal guidance tailored for partner delivery.
• Experience in building and delivering industry specific solutions, especially in Financial Services or Healthcare & Life Sciences, including use cases like intelligent underwriting, prior authorization automation, contract risk analysis and compliance driven workflows
• AI/ML foundation: Familiarity with LLMs, RAG patterns, prompt engineering, and context design principles
• Proven consulting led experience leading digital transformation experience with initiatives at scale
• Familiarity with HTML, XML, structured data formats, and low-code/no-code platforms
• Strong verbal and written communication skills with the ability to engage technical and business audiences.
• Willingness to travel 25% or more as needed

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

Based on applicable legislation, the below details pay ranges in the following locations:

California: $X/hour - $X/hour or $X - $X base salary

Illinois, Colorado, Massachusetts and Minnesota: $X/hour - $X/hour or $X - $X base salary

Washington, Maryland, New Jersey and New York (including NYC metro area): $X/hour - $X/hour or $X - $X base salary

Washington DC: $X/hour - $X/hour or $X - $X base salary

Ohio: $X/hour - $X/hour or $X - $X base salary

• 12+ years of experience in a partner-facing or pre-sales solution architecture role, selling and implementing SaaS solutions
• Hands-on experience designing and developing agentic AI solutions primarily with Agentforce, including working with agent orchestration frameworks, LLM integrations, and tool-calling architectures (MCP, function calling, or equivalent)
• Demonstrated ability to lead high-impact workshops - covering solution ideation, product validation, value articulation, and business/commercial modeling for AI-led and SaaS-driven transformations
• Proven experience architecting end-to-end revenue and agreement workflows, combining CRM/CPQ systems with platforms like Docusign to enable intelligent contract lifecycle management
• Demonstrated ability to advise and enable partner technical teams on solution design and implementation. You provide architectural guidance, review partner-built solutions, and drive quality outcomes
• Demonstrated problem-solving capability and technical curiosity, with the ability to rapidly learn and apply emerging technologies, business models, and frameworks—particularly in AI, automation, and enterprise SaaS
• BE/MS degree or equivalent relevant work experience

Working here

Docusign is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be honest, and try our best to do what’s right, every day. At Docusign, everything is equal.

Accommodation

If you experience any issues, concerns, or technical difficulties during the application process please get in touch with our Talent organization at taops@docusign.com for assistance.

AI in Our Hiring ProcessAt Docusign, we embrace technology to enhance efficiency and create a better candidate experience. We may record or transcribe interviews using enterprise AI tools to assist with meeting notes and interview documentation so our teams can stay fully engaged in the conversation. All hiring decisions remain 100% human-led. You have the right to opt out at any time by notifying your recruiter or interview team, with zero impact on your candidacy.We encourage using AI tools to research and prepare beforehand.

However, to ensure an authentic evaluation, live AI assistance or external recording bots during interviews are not permitted.

This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, North Dakota, South Dakota, Vermont, West Virginia and Wyoming.

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity.

Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).