Senior Software Engineer, Operations (LATAM)
Qdrant, Remote - Colombia
What you will do
- Operate and improve the regional Kubernetes clusters and cloud infrastructure that host customer Qdrant clusters (AWS, GCP, Azure).
- Take part in a follow-the-sun on-call rota covering the Americas time zones: respond to incidents, lead root cause analysis and drive the follow-up fixes.
- Turn recurring manual operations into automation and self-service, in Go and infrastructure-as-code (Terraform, Crossplane, GitOps with FluxCD).
- Roll out new regions and dedicated regions (Qdrant Cloud regions reserved for a single customer), and make that process faster and more repeatable.
- Improve monitoring, alerting and runbooks so problems are caught before customers notice.
- Improve the reliability, performance and cost of the fleet: instance types, storage and capacity.
- Write design docs for infrastructure changes and lead them through review and rollout, including across teams.
- Raise the bar on how the team runs incidents, postmortems and day-to-day operations, and help onboard the next engineers in LATAM.
What you need
- 5+ years in SRE, infrastructure, platform engineering or DevOps roles, running production systems.
- Solid experience running Kubernetes in production, including stateful workloads or databases, and debugging it when it breaks.
- Hands-on experience with at least one major cloud provider (AWS, GCP or Azure), including its networking: VPCs, load balancing, DNS, PrivateLink / Private Service Connect. Two or more providers is a plus.
- You have built and maintained production software in Go, or in another language and are happy to switch to Go.
- Experience with infrastructure-as-code (Terraform/Crossplane or similar), CI/CD and GitOps.
- On-call experience: you have handled real production incidents using metrics, logs and alerting (Prometheus, Grafana, OpenTelemetry or similar), and written up what happened.
- Clear written and spoken English. Most of the team is in Europe, so a lot of handover is async, and you may occasionally join customer calls to debug escalations that Customer Support can't resolve alone.
- You use AI coding and operations tools in your daily work, and you know when to trust their output and when to verify it.
Nice to have
- Experience building or debugging Kubernetes operators or controllers.
- Experience running GPU workloads on Kubernetes.
The team and your impact
As a Senior Software Engineer on the Qdrant Cloud Operations team, you will run and evolve the infrastructure behind Qdrant Cloud: the regional Kubernetes clusters, cloud accounts and networking that customer databases run on across AWS, GCP and Azure.