Senior Product Designer

TransferGo, London, United Kingdom +2

The role

In this role, you’ll lead complex initiatives from discovery through delivery across our web and mobile products. You’ll bring clarity to ambiguous problem spaces, connect customer needs with commercial and technical realities, and help teams make better product decisions.

What you will do

Lead significant product initiatives from problem framing and discovery through design, validation, delivery and post-launch iteration
Partner closely with Product Managers and Engineers to define the right problems, shape product direction and balance customer value, business goals and technical feasibility
Turn complex financial journeys and requirements into clear, accessible and trustworthy experiences across web and mobile
Use qualitative research, behavioural data, experimentation and product metrics to identify opportunities, evaluate trade-offs and measure the impact of your work
Plan and conduct appropriate research and validation, including user interviews, usability testing, concept testing and collaborative workshops
Develop and communicate a coherent design vision for your initiatives, connecting long-term direction with practical, iterative steps
Create high-quality user journeys, flows, wireframes, prototypes, interfaces and specifications, including edge cases and non-ideal states
Collaborate with Engineering early and throughout delivery, considering feasibility and ensuring the implemented experience meets the intended quality
Contribute to and evolve our design system, creating reusable patterns and improving consistency between design and production
Use AI-assisted tools thoughtfully throughout the design process; for example, to support research synthesis, problem framing, exploration, content design, rapid prototyping, data analysis and design reviews
Evaluate AI-generated work critically, protecting customer privacy and applying human judgement to accuracy, accessibility, quality and appropriateness
Communicate recommendations and design decisions clearly, using evidence and storytelling to build alignment and influence stakeholders
Mentor and support other designers through critique, feedback and practical guidance, helping raise the team’s overall quality and confidence
Improve the way we work by identifying opportunities to make design processes faster, clearer and more effective

You’ll report to our Head of Product Design.

What you need

We don’t expect you to meet every single requirement listed. What matters most is your motivation, mindset and ability to learn. If you’re excited about this role and think you could be a great fit, we’d really like to hear from you.

5+ years of experience designing and shipping digital products within cross-functional product teams
A strong portfolio demonstrating end-to-end ownership, strategic product thinking, polished UX/UI craft and measurable customer or business impact
A track record of independently leading complex initiatives from an ambiguous starting point through discovery, delivery and iteration
Strong product judgement and the ability to balance desirability, usability, viability, feasibility and delivery constraints
Advanced interaction and visual design skills, with close attention to detail, accessibility, consistency and usability
Strong systems thinking, including an understanding of how design decisions affect connected journeys, platforms, teams and future product development
Advanced proficiency in Figma, prototyping and component-based workflows, with experience contributing to or evolving design systems
Confidence choosing and applying appropriate research and validation methods rather than relying on a single process for every problem
Experience using qualitative and quantitative evidence to make decisions and evaluate outcomes
Practical familiarity with AI-assisted design workflows or clear evidence of actively developing this capability across areas such as ideation, research synthesis, content, prototyping, analytics or design review
The ability to assess AI output critically, recognise its limitations and use it responsibly rather than treating it as a replacement for customer insight or professional judgement
Strong communication, facilitation and storytelling skills, with the ability to explain decisions and influence stakeholders across disciplines and levels
A proactive approach to collaboration with Product and Engineering, including involving partners early and navigating constraints constructively
The ability to organise design artefacts and documentation so that decisions, specifications and context are easy for others to understand
The confidence to challenge assumptions, give and receive constructive feedback, and change direction when evidence calls for it
The ability to balance speed and quality, make pragmatic trade-offs and move work forward without waiting for perfect information
A user-first, low-ego approach grounded in curiosity, empathy, accountability and a strong sense of ownership
Fluent English language skills

And if you can also do this stuff, even better

Experience designing fintech, payments, banking, SaaS or other complex and regulated digital products
Experience designing products for customers across different countries, languages, levels of financial literacy or accessibility needs
Experience working with complex data, experimentation platforms or product analytics tools
Familiarity with design tokens, Code Connect, code-backed prototyping or other workflows that help close the gap between design and implementation
Experience building or sharing AI-assisted workflows, prompt libraries, design-review practices or rapid prototyping approaches
Experience contributing to product strategy, roadmap conversations or cross-team initiatives beyond your immediate product area

What we believe

At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.

Senior Product Designer

The role

Senior Product Designer

The role

What you will do

What you need

And if you can also do this stuff, even better

Pay and benefits

About TransferGo

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