Customer Education helps customers build the practical skills and confidence to use AI and OpenAI products safely and effectively. We bring together customer insight, learning and enablement expertise, product signals, and measurement to help organizations move from access to durable adoption.
Within Customer Education, the Certification team helps individuals demonstrate competence for in-demand AI skills and helps customers and partners validate that their workforce has the skills they need to meet their AI-enabled business goals. Our work centers on the belief that learners should understand where to go to build skills and capabilities, how to demonstrate them, and what to pursue next. Similarly, Enterprise leaders should understand what each credential signifies and how it supports workforce readiness.
We do this with transparency for the overall OpenAI credential framework and providing trusted, role-based certifications that verify practical capability.