- Develop and maintain QA checklists, testing protocols, and process documentation — producing a living QA standards library that is current, accessible, and continuously improved based on identified gaps and team feedback
- Maintain project schedules, task trackers, and status documentation for active QA workstreams in coordination with the Director of Content & Customization and the Content Manager— producing accurate, current visibility into QA status, capacity, and delivery timelines
How you’ll do it
Because how we do things matters just as much as what we do at Trilliad, our Leadership Principles should act as a compass directing the everyday behavior of every teammate across the organization:
Growth Obsessed. For our business, our clients, and our Selves.
Create Client Value. Become irreplaceable
Business is Personal. Cultivate relationships. Make space for connection. Care about each other.
Tighten-Up. Focus, discipline, and rigor count.
Lighten-Up. Humor and laughter deepen bonds.
Strategy Without Execution Is Just Dreaming. Hope is not a strategy. Vision matters—so does execution.
You Have the Ball. Be accountable. Take action. Go the distance.
Be One Team. No lone wolves. Have each other’s back and help each other out.
Run Towards Problems. Symptoms signal deeper causes. Find the root.
Raise The Bar. Good is the enemy of great. Better never stops—be a Difference-Maker!
Have the Hard Conversation. Be direct and empathetic. Speak the truth, kindly. Feedback is a gift.
Confusion Is a Choice. Stay curious—Seek to understand. Share context—seek to be understood.
Celebrate Results. Make recognition a habit. Shine a light on what’s working, big or small.
The Journey Matters. Meaningful work takes time. Be patient. Think: the next 90 days and the next 10 years.
Think “We” not “Me.” Prioritize what’s best for the business, the team, and the journey.