Customer Operations Engineer

Plaid, New York City Office +1

What you will do

Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks—such as issue triage, routing, and system synchronization—designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.

Plaid, New York City Office +1

$131K–$163K

a year

This base pay is below the median for software engineering jobs in the Bay Area with no level in the job title.

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

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Own Platform Systems End-to-End: Identify broken, manual, or slow processes, prototype solutions, and take them through production deployment.
Automate & Scale Account Operations: Take manual actions currently performed one account at a time and transform them into automated workflows that operate across entire portfolios.
Build AI-First Workflows: Automate repetitive technical support tasks—such as issue triage, routing, and system synchronization—designing tools so AI agents can execute the work seamlessly.
Improve Self-Serve Customer Experiences: Build customer-facing flows in Plaid’s dashboard that guide users to quick answers and prevent support tickets before they happen.