Software Engineer, Customer Experience
Ollama, Palo Alto
The role
You'll own the experience of the developers who rely on Ollama every day. You'll be the connective tissue between our users and the product: spotting patterns in where developers get stuck and turning them into fixes, better error messages, docs, and product improvements. You'll ship code to Ollama and its supporting systems, with the support queue as your lens on what matters most to users.
What you will do
- Build and automate Ollama's support systems
- Own the support queue: triage, reproduce, and resolve issues from developers running Ollama across every platform and environment
- Engage with Ollama's open-source community on GitHub and Discord — triaging issues, answering questions, and representing the team in public
- Fix bugs in Ollama itself – you're an engineer, not an escalation layer
- Design and build automation for our support systems: