Implementation Engineer III

OpenGov, India | Pune

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The role

The Implementation Engineer III is a senior technical delivery leader who partners with government customers to bring OpenGov cloud software to life, owning the most complex product configurations and the underlying data migrations across a portfolio of implementations. This role leads requirements validation, configuration and data reviews, platform configuration and testing, data migration and reconciliation, and user enablement, guiding customers through the full deployment journey from kickoff to go-live while setting the technical quality bar for the team.

What you will do

Lead the data migration, configuration, and testing of OpenGov cloud software for the most complex government implementations across the United States
Perform configuration reviews across the team, validating that platform setup aligns with documented requirements, product best practices, and long-term maintainability before go-live
Perform data reviews, validating migrated data for completeness, accuracy, and integrity, and reconciling source-to-target data so the product reflects trusted, audit-ready customer data
Own complex customer data migration end to end, including database schema mapping, ETL tool configuration, and advanced scripting, to ensure the product is populated with accurate, validated data.
Confirm and pressure-test customer requirements across both configuration and data, resolving ambiguity and advising customers on the optimal solution design.
Design and execute comprehensive test scenarios that validate the configuration and migrated data produce accurate, expected outcomes prior to go-live.
Serve as the primary technical point of contact for government / customer stakeholder like Budget Directors, IT personnel, and decision-makers, guiding them through the deployment and integration process.
Identify recurring customer pain points and partner with cross-functional teams to simplify, enhance, and automate processes that improve customer workflows and delivery efficiency
Mentor and coach Associate and mid-level Implementation Engineers, reviewing their configuration and data work and helping accelerate their technical growth.
Define and improve implementation standards, templates, playbooks, and reusable tooling that increase the quality, consistency, and speed of delivery.
Partner closely with the Project Management, Customer Success Management, Data/Integration, and Product teams to ensure a consistent customer experience, and channel field feedback into the product roadmap.
REQUIREMENTS AND PREFERRED EXPERIENCE
6 to 9 years of experience in software implementation, data migration, or technical consulting, ideally with enterprise or SaaS products
5+ years of hands-on SQL scripting experience, including complex queries, data transformation, and reconciliation
3+ years of Python, or similar, scripting experience for automation and data processing
Deep experience with database technologies and with ETL and data-migration concepts and tools, including schema design and performance considerations
Experience implementing AI-driven solutions for automation, workflow optimization, and data-driven insights, leveraging modern frameworks and AI models
Demonstrated ability to deliver complex implementations end to end and to mentor or provide technical guidance to less-experienced engineers
Excellent interpersonal, verbal, and written communication skills, with a strong teamwork and customer-service mentality across executive and technical stakeholders
Strong attention to detail, with the proven ability to validate, reconcile, and sign off on data and configuration for accuracy
Ability to adapt to a rapidly changing product and respond strategically to evolving customer needs
Bachelor's degree in a technical, or related field

WHY OPENGOV?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Implementation Engineer III

The role

Implementation Engineer III

The role

What you will do

Opportunity to Innovate

A Team of Passionate, Driven People

A Place to Make Your Mark

Enjoy an award-winning workplace with the benefits to match, including

About OpenGov

OpenGov