Implementation Engineer
Plaid, London Office
The role
As an Implementation Engineer for Plaid Europe, you’ll own customer integrations from the moment a contract is signed to the moment they’re live in production and growing. You’ll write the integration plan, run the kickoff, debug alongside the customer’s engineers, validate their sandbox implementation, and see them through go-live, keeping their Account Manager up to date with notes that make the relationship easy to continue. You’ll do the same for existing customers adding a new product, use case, or market.
You’ll also build the resources that make the next integration faster – the checklists, the common pitfalls, and the answers to the questions every customer asks – because this team is small and its leverage comes from what gets written down.
What you will do
- Own a portfolio of customer integrations from signature to production launch, including plans, milestones, and exit criteria.
- Run scheduled implementation support for standard integrations, as well as one-off debugging engagements for customers who need a targeted fix.
- Lead technical onboarding for existing customers adopting a new Plaid product, use case, or market.