Lead Implementation Engineer

OpenGov, India | Pune

The role

The Lead Implementation Engineer is a technical delivery person who partners with government customers to bring OpenGov cloud software to life across the most complex and highest-stakes deployments. This role owns the end-to-end technical strategy for large, multi-module implementations, from solution architecture and data migration design through configuration, testing, and go-live, and sets the technical quality bar for the entire Implementation Engineering organization.

Acting as a trusted advisor to senior government leaders, the Implementation Engineer IV combines deep product expertise with advanced data architecture, database, and automation skills. The role translates complex customer goals, legacy system constraints, and cross-departmental workflows into scalable, governed, and maintainable solutions. Beyond hands-on delivery, the Implementation Engineer IV shapes how the organization works: defining standards and reusable frameworks, coaching senior and mid-level engineers, resolving escalated technical risk, and driving the process and product improvements that make implementations faster, more consistent, and more repeatable for every customer.

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Lead Implementation Engineer

OpenGov, India | Pune

The role

What you will do

Own the technical strategy and solution architecture for the most complex, multi-module government implementations across the United States, including large-scale data migrations, multi-system integrations, and multi-department rollouts
Set the standard for configuration and data reviews across the implementation organization, approving final designs for high-risk deployments and ensuring alignment with documented requirements, product best practices, and long-term maintainability
Lead data architecture for customer migrations, defining source-to-target mapping strategies, ETL frameworks, reconciliation controls, and validation approaches that produce audit-ready data at scale
Resolve critical technical blockers escalated from active implementations, performing root-cause analysis on data integrity, performance, and configuration issues and driving corrective action with Product and Engineering
Lead requirements discovery with executive and technical stakeholders, pressure-testing assumptions, resolving conflicting departmental needs, and advising customers on design trade-offs with clear business impact
Define comprehensive test strategies and quality gates for complex deployments, and ensure test scenarios validate that configuration, integrations, and migrated data produce accurate outcomes before go-live
Serve as the senior technical advisor to government executives, Budget Directors, CIOs, and IT leadership, building long-term trust and guiding them through deployment, integration, and adoption strategy
Mentor and develop Implementation Engineers across all levels, providing technical leadership, reviewing complex configuration and data work, and building the skills and career paths of the broader engineering team
Establish and continuously improve implementation standards, playbooks, reusable tooling, and automation frameworks that raise delivery quality, consistency, and speed across the organization
Identify systemic patterns in customer pain points and lead cross-functional initiatives with Product, Engineering, Data/Integration, Project Management, and Customer Success to simplify and automate workflows at scale
Represent the voice of the customer in product and roadmap discussions, translating field insights into prioritized, well-scoped recommendations that shape the future of the platform
Evaluate and champion emerging technologies, including AI-driven automation, to accelerate migration, validation, and implementation workflows while maintaining rigorous data governance and security standards

What you need

9 to 12 years of experience in software implementation, data migration, or technical consulting, with a proven record of leading complex enterprise or SaaS deployments
7+ years of hands-on SQL experience, including advanced query design, performance tuning, data transformation, and reconciliation across large datasets
5+ years of Python or similar scripting experience for automation, data processing, and building reusable delivery tooling
Deep expertise in database architecture and ETL and data-migration methodologies, including schema design, indexing and performance optimization, and governance of data quality at scale
Demonstrated experience designing and leading AI-driven solutions for automation, workflow optimization, and data-driven insights, using modern frameworks and AI models
Proven track record of owning multiple concurrent complex implementations end to end and of raising the technical capability of other engineers through mentorship, reviews, and formal knowledge sharing
Strong executive presence and communication skills, with the ability to influence senior government stakeholders, align cross-functional teams, and present technical strategy clearly to both technical and non-technical audiences
Exceptional attention to detail and a rigorous approach to validation, reconciliation, and sign-off, with a demonstrated ability to establish quality standards that others adopt
Comfort operating with ambiguity in a rapidly changing product environment, making sound decisions under pressure, and adapting strategy as customer needs evolve
Experience working with or within government, public sector, or regulated environments is strongly preferred
Bachelor's degree in a technical or related field; advanced degree or relevant certifications are a plus

WHY OPENGOV?

A Mission That Matters.

At OpenGov, public service is personal. We are passionate about our mission to power more effective and accountable government. Government that operates efficiently, adapts to change, and strengthens public trust. Some people say this is boring. We think it’s the core of our democracy.

Lead Implementation Engineer

The role

Lead Implementation Engineer

The role

What you will do

What you need

Opportunity to Innovate

A Team of Passionate, Driven People

A Place to Make Your Mark

Enjoy an award-winning workplace with the benefits to match, including

About OpenGov

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OpenGov