Forward Deployed Engineer

Forward Deployed Engineering is how we build that platform with real clients instead of guessing. An FDE embeds with a client, works in the client's own codebase, and builds their integration against OpenLoop's production API. Whatever the client needs that the platform cannot do yet is filed as a platform gap and built once, centrally, so every client inherits it. The work product of an FDE is not the client's integration; it is the reusable asset that client forced into existence: a recipe others start from, an executable check behind every claim in our docs, a client manifest that makes the impact of any platform change computable, and the SDKs, agents and tooling that make the next deployment faster than the last.

You will write production code in two places, the client's system and ours. You will take an ask that is vague or over-promised and turn it into a scope you can defend. You will tell a client, and our own sales team, when something should not be committed to. And you will leave every deployment better instrumented than you found it, so the next client needs less of us than the last one did.