Plain, London office
This role is hybrid with 3 days a week in our London office.
We’re in a rare spot. Plain is already powering support for high-growth companies with a lightning-fast, deeply scalable platform. AI has been part of our DNA from the start. Now we’re doubling down to define how it shapes every layer of modern customer support.
This is where you come in.
We're looking for a customer obsessed Senior Product Engineer to help take our AI ambitions to the next level. You’ll build the Infrastructure that helps us build AI features quickly, safely and with confidence. You’ll own problems end to end, and play a key role in building a category-defining product.
Plain is redefining customer support for the next generation of B2B companies. We’re building the fastest, most powerful platform to help companies move beyond reactive support and build true customer relationships.
Some of the world’s most forward-thinking companies - like Cursor, Raycast, and Granola - trust Plain to unify all customer interactions, enable faster team collaboration, and supercharge their workflows with AI.
B2B customer support is undergoing a seismic shift. AI is transforming the way companies engage with customers, shifting support from a siloed function to a company-wide effort across Slack, Discord, and any other channel you talk to customers in. The old way - slow, manual, and disconnected - no longer works.
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Source: the Plain Ashby job board. We last checked this job 11 h ago. We first saw it 7 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
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