User Researcher - B2B

Plaud, San Francisco, CA

What you will do

Own the B2B research agenda end-to-end: design and run interview-heavy studies with enterprise buyers, IT administrators, and shared-domain users to surface non-conversion blockers, admin reactions to the 4.0 Credit system, and feature requirements (collaboration, integrations) that justify enterprise adoption — then translate findings directly into prioritized product requirements for the PM team.
Build and sustain a dedicated B2B research panel: source, recruit, and maintain an ongoing network of enterprise decision-makers and IT admins to support a continuous, low-friction research cadence rather than one-off studies.
Establish the monthly Insights Cadence: set the research calendar based on the highest-priority product and growth questions across B2B and consumer monetization; deliver structured, decision-ready reports to PM, Growth, and leadership stakeholders on a recurring basis — benchmarking methodology and output quality against research practices at leading SaaS companies (e.g. Figma, Notion, Atlassian); identifying gaps and drive continuous improvements in user research.

Plaud, San Francisco, CA

Own the B2B research agenda end-to-end: design and run interview-heavy studies with enterprise buyers, IT administrators, and shared-domain users to surface non-conversion blockers, admin reactions to the 4.0 Credit system, and feature requirements (collaboration, integrations) that justify enterprise adoption — then translate findings directly into prioritized product requirements for the PM team.
Build and sustain a dedicated B2B research panel: source, recruit, and maintain an ongoing network of enterprise decision-makers and IT admins to support a continuous, low-friction research cadence rather than one-off studies.
Establish the monthly Insights Cadence: set the research calendar based on the highest-priority product and growth questions across B2B and consumer monetization; deliver structured, decision-ready reports to PM, Growth, and leadership stakeholders on a recurring basis — benchmarking methodology and output quality against research practices at leading SaaS companies (e.g. Figma, Notion, Atlassian); identifying gaps and drive continuous improvements in user research.