Sr. Technical Program Manager, Healthcare

Pointr, Boston Office

The role

Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving.

At Pointr, we empower TPMs to partner with clients and internal teams to deliver premier indoor technology solutions. To that end, they are comfortable operating in a flat, fast-paced organization and are energized by leveraging cutting-edge technology to create the future of indoor experiences.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.

As the Sr. TPM for Healthcare, this person operates as a player-coach: they own delivery for their own healthcare projects and programs end-to-end, including large, multi-site, multi-customer programs, while also serving as the strategic lead for the vertical.

All jobs

Sr. Technical Program Manager, Healthcare

Pointr, Boston Office

The role

Technical Project Managers (TPMs) are the engine that drives our clients’ success. They are adept communicators with strong technical knowledge and a knack for problem-solving.

At its core, this role requires the TPM to combine tactical execution skills with strategic expertise to lead cross-functional teams through multiple, often concurrent project lifecycles.

What you will do

Own requirements gathering, project planning, implementation, and deployment support for our global clients and partners, ensuring timely, efficient delivery and high levels of customer satisfaction.
Work with client and delivery team members to rapidly and accurately deliver Pointr products and services.
Review and identify Delivery Organization process improvements focusing on shortening the effort and duration of delivery activities.
Work with clients to identify and resolve mapping and wayfinding issues. Coordinate and solve these issues working closely with technical teams.
Develop broad understanding of Pointr products, enabling an increasing ability to provide direct support and problem resolution to map, wayfinding, and integration solutions.
Proactively partner with commercial and technical stakeholders, regularly educating them on Pointr’s solutions and deployment process while serving as a key partner to their success
Closely collaborate with developers, designers, and deployment managers to integrate Pointr’s suite of technology with client applications
Investigate and diagnose hardware and software challenges alongside Pointr’s delivery teams to ensure solution quality and sustainability
Facilitate client status meetings to manage the scope and schedule of multiple, often concurrent deployments
Learn! Master Pointr’s product suite to better understand how clients can use our technology and in turn supplement our product roadmap
Engage in proactive and timely communication that consistently impresses our clients.
Set priority across all healthcare vertical projects based on project needs, client value, and delivery capacity.
Coordinate and support other TPMs rotating onto healthcare projects as volume requires.
Standardize delivery processes across the healthcare vertical, in partnership with the account owner and delivery team leads.
Track and report on resource utilization and limitations across the portfolio, escalating for resolution.
Partner with hospital IT, network, and facilities teams; support EHR integration work (Epic in particular), RTLS, and patient experience initiatives.
Build and maintain relationships with client-side executives across the healthcare portfolio.

Sr. Technical Program Manager, Healthcare

The role

Sr. Technical Program Manager, Healthcare

The role

What you will do

What you need

Nice to have

We succeed together

A note on the use of AI in our interview process

Pay and benefits

About Pointr

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