Lead Product Manager, Agent Platform

Pylon, NYC or Palo Alto (in office)

The role

Agents are starting to do a lot of the work in mortgage, both at Pylon and at our customers. We’re hiring a Lead PM to own the Agent Platform, which is what every Pylon agent is built on and how outside agents work with Pylon.

The job has two halves. The first is internal. You’ll build the tools and infrastructure our engineers, operators, and business teams use to build, test, ship, and monitor agents, for everything from reading documents to underwriting to closing.

The second is external. Our customers are building their own agents, and you’ll make Pylon the easiest place for those agents to do real work. That means MCP servers, APIs designed with agents in mind, and the permissions and guardrails that keep it all safe.

All jobs

Lead Product Manager, Agent Platform

Pylon, NYC or Palo Alto (in office)

The role

What you need

About you

You have strong opinions and you’ll defend them. We argue about decisions a lot here, and we’ll ask you to explain your thinking and stand behind it. We also expect you to change your mind when someone shows you you’re wrong.
You’re ruthless about priorities. Our full stack approach means there’s always more to do than people to do it, so you keep the team on the highest-ROI work and you’re comfortable saying no to good ideas that come at the wrong time.
You’re comfortable in a heavily regulated market. Compliance is non-negotiable for us. We work with regulators to push the industry forward and get better outcomes for borrowers. We play by the rules, and we play to win.
You care a lot about our customers and their borrowers, and you hold a high bar for them. We’ll do whatever it takes to make them successful on Pylon.
You default to software over manual work. One of our guiding principles is that anything in the backend mortgage process done by a human is a bug. We can’t automate everything right away, so when we need a temporary workaround, you flag it, write it down, and push for the real fix.
You’re good with people. You’ll work with internal teams who want different things, engineers on the customer side, and a long list of model and tooling vendors, and you know how to build real relationships and get results through them.
You have a lot of ideas. You notice things that could be better about the product and the team, and we’ll give you room to act on them.
You’re willing to get into the weeds. You can learn mortgage well enough to sound like a 20-year veteran, and you keep up with AI research like someone who actually builds with it.

Requirements

4+ years as a product manager. An engineering background is a plus
You’ve owned and scaled a developer platform, infrastructure product, or API used by several teams or outside customers
You’ve shipped LLM-based agents or agent tooling to production and know your way around tool use, MCP, multi-agent orchestration, and structured outputs
You know evals well, including golden datasets, evals, LLM-as-judge, and regression testing, and you can connect model quality to business results
You understand retrieval, including RAG, embeddings, vector databases, chunking, hybrid search, and reranking
You understand the tradeoffs between prompt and context engineering, model choice, and fine-tuning, and how each one affects cost, latency, and accuracy
You’re familiar with tracing, guardrails, prompt injection, and protecting sensitive data like borrower PII
You write code and are comfortable committing to a production codebase, building prototypes, and going deep on architecture with engineers
You’ve built 0-1 enterprise software in a regulated industry
You can write SQL and define the metrics that show whether agents are working and whether teams are using the platform
Nice to have: mortgage or fintech infrastructure experience, or work on document understanding (OCR, extraction, classification)

We don’t expect you to be a mortgage expert on day 1. Over time, though, you’ll need to become one of the most trusted mortgage experts on the team to do this job well.

Must live in or be willing to relocate to Palo Alto (CA) or New York City.

Lead Product Manager, Agent Platform

The role

Lead Product Manager, Agent Platform

The role

What you will do

What you need

About you

Requirements

About Pylon

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