Customer Excellence Solutions Architect
Rillet, San Francisco +3
What you will do
- Own the sales-to-Implementation handoff, working across Sales, Solution Consulting, and Implementation to ensure scope, customer requirements, and commitments are clearly communicated before kickoff.
- Create standardized processes and handoff materials that make it easier to capture key sales conversations, decisions, and open questions.
- Run retros and collect feedback to identify gaps and improve the sales-to-implementation experience.
- Build and maintain sandboxes and demo environments using reusable templates, realistic data, and workflows tailored to customer and internal requirements.
- Support sales conversations, demo Rillet, and guide prospects through sandbox evaluations and Q&A as a product expert.
- Gather customer requirements and help scope workflows, data needs, integrations, and configuration, considering what implementation will require.
- Own RFPs from start to finish, including responses, deadlines, supporting data, and coordination with subject-matter experts.