Senior Software Engineer, Operations Tools & Al Enablement

The role

Build practical software that makes Robotics Operations more effective. We are looking for a proactive engineer with a product and entrepreneurial mindset: someone who discovers opportunities, anticipates pain points, and turns them into useful, reliable software. You will deliver improvements quickly and own the tools we rely on, including applications originally built with Al-assisted coding.

You will be an engineer embedded with Operations, taking initiative to understand how teams work and where software can make the biggest difference. You will observe workflows, ask questions, and use feedback and data to uncover unmet needs, including problems users have learned to work around. You will help shape what gets built, rather than wait for a fully defined task list. Think like a product owner and execute as an engineer. Connect everyday friction to the bigger picture: delivery quality, operator effectiveness, and the ability to scale.

Posted pay

$180K–$200K

a year

Compared with similar jobs

This base pay is near the median for senior software engineering jobs that are remote in the US.

Median: $185K a year
Other jobs in the group: 934

We compare the middle of each posted range. This is base pay as posted. The group does not include this job.

Location

USA (remote)

Work type

Remote

Level

Senior

Experience

5+ years

Skills in the job text

Posted

7 days ago

Last check

4 h ago

Job type

Software engineering, ML / AI engineering

The role

What you will do

Job duties

Discover needs before they become urgent. Proactively explore workflows with Operations, identify recurring friction and emerging failure points, and propose improvements before teams need to escalate a problem.
Prioritize and deliver quick wins. Connect opportunities to operational goals, assess user impact, effort, and risk, and choose the smallest useful solution. Make clear recommendations about what to build, improve, reuse, or leave alone.
Build iteratively with users. Deliver small, useful changes, gather feedback early, and refine solutions based on how people use them. Keep the scope focused while ensuring the result is safe and fit for its intended use.
Own Operations applications. Maintain and improve internal tools, dashboards, automations, and integrations, including applications initially created through Al-assisted coding. Diagnose issues, resolve bugs, and keep tools working as dependencies and requirements evolve.
Develop across our stack. Contribute in several languages, ramp up quickly on our Elixir-heavy core system, and build, deploy, troubleshoot, and support applications on Google Cloud Platform. &X. Metaview
Bring engineering discipline to Al-built software. Review generated code, understand its dependencies and data access, address security and reliability gaps, and add tests, documentation, monitoring, and maintainable structure appropriate to the application's risk.
Drive cross-functional execution. Align Operations and Engineering on needs, owners, dependencies, and tradeoffs. Anticipate the effects of API, schema, authentication, and platform changes on Operations tools. Bring recommendations to the teams that own shared systems, resolve blockers, and follow through on commitments rather than building fragile workarounds.
Champion practical Al adoption. Help Operations identify useful Al-assisted workflows, evaluate tools, and develop safe, repeatable practices. Help colleagues understand where Al saves time and where human review and engineering ownership are essential.
Stay accountable after launch. Support the software you ship, investigate failures, and verify that improvements reduce operational friction or improve delivery quality. Favor durable fixes over recurring manual intervention.

What success looks like

Operations receives useful improvements in short iterations, with feedback shaping subsequent work.
Important needs and risks are surfaced early, with solutions initiated before they become urgent requests or recurring incidents.
Tools are adopted and deliver measurable value, with low-value ideas changed or stopped based on evidence.
Cross-functional partners have clear ownership and fewer surprises as tools and underlying systems evolve.
High-value internal applications have clear technical ownership and dependable support.
Al-built tools become easier to understand, test, change, and maintain.
Changes to shared engineering systems cause fewer avoidable disruptions to Operations tools.
Teams spend less time on repetitive work and recurring software issues.
Al adoption produces practical benefits without compromising data handling, reliability, or engineering standards.

What you need

5+ years of professional experience, with substantial software engineering experience and ownership of shipped software. We prioritize what you have identified, built, and improved over tenure alone.
Strong production coding capability. You can independently design, implement, test, debug, deploy, and maintain applications. You can understand and improve an unfamiliar codebase, including code generated with Al assistance.
Google Cloud Platform experience. You have built, deployed, or supported applications and services on GCP and can troubleshoot their behavior in a cloud environment.
Ability to learn and contribute across languages. You can become productive quickly in an unfamiliar stack. Prior Elixir experience is not required; learning it quickly and contributing to our Elixir-heavy system is an expectation of the role.
Experience building useful applications, internal tools, automations, or integrations for business or operational users.
A proactive, self-starting approach. You can find a worthwhile problem, investigate it independently, propose a path forward, and take ownership without waiting for detailed instructions.
Product and entrepreneurial judgment. You understand user needs, challenge assumptions, balance speed with quality, and focus effort on solutions people will use. You can create clarity and momentum when the problem or solution is not yet well defined.
Big-picture thinking. You connect a local workflow improvement to broader operational goals, recognize upstream and downstream effects, and avoid optimizing one tool at the expense of the wider system.
Sound judgment about testing, code review, access controls, sensitive data, dependency management, observability, and production support.
A practical, iterative approach: you can deliver a small improvement quickly without losing sight of reliability, maintainability, or user needs.
Ability to work directly with non-engineering users, clarify ambiguous requests, explain tradeoffs, and turn feedback into working improvements.
Cross-functional leadership through influence: you can bring operational and engineering perspectives together, explain tradeoffs, secure alignment, and keep work moving through release and adoption.
Interest in Al-assisted development and workflow automation, paired with the ability to validate results and recognize limitations.
Previous experience managing an operations team is not required. This role is centered on building and supporting software for Operations, rather than managing a program or coordinating other engineers' delivery.

Senior Software Engineer, Operations Tools & Al Enablement

The role

Senior Software Engineer, Operations Tools & Al Enablement

The role

What you will do

Job duties

What success looks like

What you need

Nice to have

About Serve Robotics

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Company facts

Interview questions

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