The Bar: If you're missing any of these, this isn't the role for you.
- You solve problems end to end. Given a customer, some logs, and a vague symptom, you find the break and can tell a customer-side cause from a product bug
- You're fluent with AI agents and prompts. You've built or debugged LLM workflows and know how they break: prompts, knowledge bases, retrieval, the gap between test and live
- You're excited to build automation, not just fix what's in front of you. You think in leverage. This is the signal that matters most
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
- You like talking to customers. You'll get on a call and resolve the real problem live, not just the reported one
- Comfortable in our core stack (Node.js, TypeScript, React, Express) or close enough to ramp fast
- Fluent with AI coding tools (Claude Code or equivalent) to script, clean data, or navigate a new codebase fast
- You own problems nobody assigned you, and you make the people around you better through docs and walkthroughs
Nice to Have: Bonus, not required.
- Observability tooling (Grafana, Honeycomb, Sentry)
- Internal tooling that turned manual work into a system
- Ecommerce or DTC exposure
Not a Fit If
- You stop at "it's not our bug" instead of finding the real cause
- You'd rather build the fix than talk to the customer who hit it
- You want a backlog of well-scoped tickets, not ambiguous production fires
WHY SIENA?
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.