The Bar: If you're missing any of these, this isn't the role for you.
- 5+ years as a Solutions or Sales Engineer (pre-sales) in B2B SaaS, with a track record of personally owning demos and POCs
- Hands-on with APIs, webhooks, and authentication. Comfortable in Postman, judging integration feasibility, and building it yourself
- Working knowledge of the ecommerce CX stack: Shopify plus helpdesks (Gorgias, Zendesk, Kustomer, Dixa, or similar)
Strong Signal: Not dealbreakers, but what separates a good hire from a great one.
- Clear communicator: you explain AI and technical concepts to non-technical CX or commerce leaders, and write tight SOWs and RFP responses
- Self-directed: comfortable prioritizing across many live deals, and building your own process and leverage with AI tooling
- Have worked with usage-based pricing
- Hands-on experience configuring, prompting, or selling LLM or AI agent products
Nice to Have: Bonus, not required.
- Contact-center technology experience
- Experience writing and pricing custom-integration SOWs, or a forward-deployed background
- Familiarity with the fast-moving AI CX landscape
Not a fit if
- You want a pure pre-sales role with no post-sales account work
- You want to lead a team, this is a high-agency, execution role
- You need someone else to build and test the integration for you
- You're not comfortable being the solo technical voice in the room
WHY SIENA?
Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox.
Work that ships and matters. What you build reaches real consumer brands fast.
A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in.
A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one.
Great salary plus equity or stock grants. Own a piece of what you build.
Learning budget. If you are growing, so are we.
AI-fluency by default. Few places will push your work with production AI further or faster.