Digital Customer Engineer

This role sits within Sitecore's CVR Services Solutions Hub (Kuala Lumpur), a centralized team supporting our global Customer Value Realization organization. As part of this team, you will lead the core digital delivery tier for Sitecore360, our premier success package, engaging and supporting customers at scale through digital-first channels. This is a delivery role with no synchronous customer engagement, focused on powering the digital adoption motion across a cohort of accounts.

Unlike other Hub roles, the repeatable unit of work is the playbook action rather than the document. Documents are produced, but they are outputs of a playbook, not the work itself. The role reads cohort signals, decides which approved playbook applies, executes it and records the outcome. It works the pattern across a segment of the book rather than a relationship per account, using capability plans and approved playbooks. It enables regional teams to focus on strategic, client-facing engagement.