Director, Solutions Engineering

Solink, Ottawa Office +1

The role

Level: Management, M4 Location: Ottawa, ON or Toronto, ON Reports To: Jesse Bruyn | SVP, Revenue https://www.linkedin.com/in/jessebruyn/ Type: Permanent | Full-Time

Solink is hiring a Director of Solutions Engineering to lead our two Solutions Engineering teams, covering SMB through Enterprise, and build a high-performing pre-sales technical organization across Solink’s software and hardware solutions.

You will own how Solink engages customers technically throughout the sales process, from discovery and solution design through demos, pilots, technical validation, and technical close. Your SEs will be the technical leaders of the deal and speak the language of the customer—the priorities, workflows, and challenges of each industry and persona we serve.

This role reports to the Senior Vice President of Revenue and partners closely with Sales, Product, Customer Success, Channel, and Implementation. The role will include occasional travel to events and customer sites across North America.

All jobs

Director, Solutions Engineering

Solink, Ottawa Office +1

The role

Level: Management, M4 Location: Ottawa, ON or Toronto, ON Reports To: Jesse Bruyn | SVP, Revenue https://www.linkedin.com/in/jessebruyn/ Type: Permanent | Full-Time

What you will do

What you’ll do

Lead the SE Organization: Lead, coach, and develop two SE teams and their leaders, with clear expectations, career paths, and performance standards. Run a consistent operating model across segments and focus SE capacity on the highest-value and most complex opportunities.
Drive Technical Sales Execution: Oversee technical discovery, solution design, demos, workshops, objection handling, competitive positioning, technical validation, closing, and clean handoff across the sales organization.
Build a World-Class Demo and Storytelling Culture: Set the standard for how Solink demonstrates its platform through customer use cases and business outcomes. Build repeatable demo frameworks and talk tracks by vertical and persona, and coach SEs on storytelling, executive presence, and technical credibility.
Design Solutions That Can Be Deployed: Ensure solutions account for customer camera, recorder, network, and POS infrastructure, including hardware needs, appliance sizing, bandwidth planning, site readiness, and deployment requirements.
Lead Technical Workshops & Pilots: Lead architecture discussions, site surveys, RFPs, security and compliance reviews, and pilot design, with clear success criteria and a path to full deployment.
Scale Technical Capability Beyond the SE Team: Partner with Sales Enablement to raise AE technical competency, help channel partners and installers become more technically self-sufficient, and define when partner-led scoping and installation is appropriate.
Partner with Product: Build a strong feedback loop with Product around recurring customer requirements, technical gaps, competitive intelligence, and field readiness for new launches.

In this role, you’ll be expected to

Set clear priorities and operating expectations across the Solutions Engineering organization, aligning team capacity and execution with broader Sales and company goals.
Lead and develop SE leaders and teams, creating accountability for performance while building capability, career growth, and succession within the organization.
Lead complex, cross-functional initiatives that improve technical sales execution, customer experience, and the scalability of the Solutions Engineering function.
Identify technical, operational, and capacity challenges early, develop thoughtful solutions, and proactively resolve dependencies across Sales, Product, Channel, Customer Success, and Implementation.
Use business and team performance metrics to evaluate SE effectiveness, prioritize investments, and make decisions that improve deal progression, technical quality, and organizational efficiency.
Drive adoption of new processes, tools, and ways of working while creating a culture of accountability, collaboration, continuous improvement, and high performance.

What success looks like

Solutions Engineering operates with a clear and consistent model across SMB through Enterprise, with strong leadership, clear ownership, and effective allocation of SE capacity.
SE teams consistently deliver high-quality technical discovery, demos, solution designs, pilots, and handoffs that support strong sales outcomes and predictable deployment.
Customers receive compelling, persona- and industry-specific technical experiences that clearly connect Solink’s capabilities to their business needs and outcomes.
AEs and channel partners have stronger technical capability and know when and how to engage Solutions Engineering to maximize deal outcomes.
Solution designs can be deployed as sold, improving implementation predictability, customer experience, and margin protection.
The Solutions Engineering organization continuously improves through better processes, feedback loops, technical standards, and an AI-first approach that can scale with the business.

These outcomes are directly grounded in the source JD’s stated success measures, particularly around operating consistency, demo quality, deployable solutions, increased AE/partner capability, and an AI-first approach.

Director, Solutions Engineering

The role

Director, Solutions Engineering

The role

What you will do

What you’ll do

In this role, you’ll be expected to

What success looks like

What you need

Must-Have

Security requirements

Nice to have

Role expectations

We do things the Solink way

What to expect from the hiring process

How to apply

Pay and benefits

About Solink

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Company facts

Solink