Lead Agent Product Manager

SuperDial, Burlingame, CA

The role

SuperDial is building AI agents that do real work inside healthcare revenue cycle operations. Our agents help customers automate high-volume workflows such as claims status follow-up, eligibility, benefits verification, prior authorization, and payer communications.

We recently closed our Series B and are entering an exciting stage of company and product growth. As we expand from outbound payer calls into more advanced workflow automation, multimodal evidence gathering, and inbound agent experiences, we are looking for an Associate Product Manager to help us build, test, launch, and improve AI agent products in production.

What you need

Who you are

Technically curious: You are excited by applied AI, automation, and workflow software. You want to understand how AI agents behave in real customer environments.
Detail-oriented: You are comfortable working through workflows, edge cases, tickets, data inputs, QA steps, and customer-specific requirements.
Customer-centered: You care about how users and operators actually work and can turn customer pain points into useful product inputs.
Analytical: You are comfortable using data, examples, and patterns to understand problems and recommend practical next steps.
Organized and reliable: You can manage multiple inputs, follow up consistently, and help keep cross-functional work moving.
Clear communicator: You write clearly, structure information well, and help teams stay aligned.
Eager to learn: You are excited to grow in product management, applied AI, and healthcare technology through hands-on execution.

What we’re looking for

5+ years of experience in product management, product operations, implementation, solutions, technical operations, customer operations, data operations, or a similarly analytical and cross-functional role, with demonstrated ownership of complex product or workflow initiatives.
Experience owning or meaningfully contributing to product discovery, requirements definition, prioritization, delivery, launch, and post-launch iteration for a product, workflow, or customer-facing capability.
Has helped bring a product or product capability to market, including defining launch requirements, enabling customer-facing teams, gathering post-launch feedback, and using customer or commercial insights to inform product priorities.
Strong product judgment, including the ability to synthesize customer needs, operational realities, technical constraints, and business priorities into clear recommendations and execution plans.
Ability to quickly learn complex workflows and translate ambiguous customer, operational, or technical inputs into clear requirements, success criteria, documentation, and next steps.
Comfort working closely with Engineering, Operations, Customer Success, Sales, and leadership to understand product behavior, customer requirements, production issues, edge cases, and opportunities for improvement.
Excellent organization and attention to detail, with the ability to manage multiple inputs and follow up reliably.
Strong analytical instincts, including comfort using data, customer examples, product performance, and qualitative feedback to understand problems, evaluate tradeoffs, and recommend next steps.
Clear written and verbal communication, with the ability to create alignment, document decisions, and drive follow-through across cross-functional teams.
Strong interest in applied AI, automation, healthcare technology, workflow software, or technically complex products.

Lead Agent Product Manager

The role

Lead Agent Product Manager

The role

What you will do

What you need

Who you are

What we’re looking for

Nice to have

Why SuperDial

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