TELUS Digital, São Paulo, Brazil +1
What you bring
WHY TELUS DIGITAL?
At TELUS Digital, you’ll work with world-class brands like FOX, HBO, PepsiCo, and Domino's, building transformative digital products that impact millions. Our global reach allows you to collaborate with diverse, international teams, solving complex problems and delivering tech-driven solutions that matter.
We thrive on engineering excellence, using the latest technologies in cloud computing, AI, machine learning, DevOps, microservices architecture, and data engineering. Our teams embrace Agile methodologies, continuous integration and deployment (CI/CD) pipelines, and a DevOps-first mindset to deliver solutions at scale.
In addition to being part of an international and innovative consultancy company, you will have:
This is a hybrid role. This model requires the ability to work in a hybrid mode from one of our offices in São Paulo (2 times/ week or 8 days/ month) or Porto Alegre (3 times/ week or 12 days/ month). Our office culture is designed to foster in-person innovation, collaboration, and connection with team members local and visiting from other global offices.
Our team and what we'll accomplish together
The Manager, Product – CX AI is a highly collaborative role with endless opportunities to impact our teams, clients, and company. You'll form close relationships with client stakeholders to understand their goals and vision for AI-powered customer experience, and will lead product leads to iteratively bring that vision to life. You'll play a key role in shaping the future of the CX AI Product discipline, while coaching individuals and teams, and still having the opportunity to build unique products with our partners.
This role sits over a growing portfolio of CX AI solutions, spanning how customer interaction data is captured and put to use, how agents are guided and supported in real time, and how the knowledge behind those experiences is organized and kept current. You'll be a leader of other product professionals, and as the portfolio matures, you'll take on end-to-end ownership of the product vision and execution for how these solutions come together.
This is a hands-on role. We expect you to lead by example, while building prototypes, writing specs, and using AI tools directly in your own work, and not just directing others to do so. We understand our responsibility to create a diverse, equitable, and inclusive place within the tech industry, while pushing to make our industry more representative. Because of this responsibility, we need candidates who value diversity and inclusion through their work, team collaboration, or mentorship. So in your cover letter, we encourage you to reflect on diversity, equity, and inclusion.
We will only use the information you provide to process your application and to produce tracking statistics. Since we do not request personal data deemed sensitive, we ask you to abstain from sharing that Information with us.
For more information on how we use your information, see our Privacy Policy.
Welcome to TELUS Digital https://www.telusdigital.com/— where innovation drives impact at a global scale. As an award-winning digital product consultancy and the digital division of TELUS https://www.telus.com/en/, one of Canada’s largest telecommunications providers, we design and deliver transformative customer experiences through cutting-edge technology, agile thinking, and a people-first culture.
With a global team across North America, South America, Central America, Europe, Africa, and APAC, we offer end-to-end expertise across eight core service areas: Digital Product Consulting, Digital Marketing Services, Data & AI, Strategy Consulting, Business Operations Modernization, Enterprise Applications, Cloud Engineering, and QA & Test Engineering.
From mobile apps and websites to voice UI, chatbots, AI, customer service, and in-store solutions, TELUS Digital enables seamless, trusted, and digitally powered experiences that meet customers wherever they are — all backed by the secure infrastructure and scale of our multi-billion-dollar parent company.
At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. We are committed to building an inclusive team that represents a variety of backgrounds, perspectives, beliefs, and experiences. Therefore we provide equal employment opportunities to all employees and applicants regardless of race, color, religion, gender identity, sexual orientation, national origin, age, or disability.
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