Reporting to the VP of Customer Operations, this role sits at the intersection of Customer Operations, Product, and Engineering. You'll work directly with customers to understand how they operate, then turn those insights into shipped software, AI-powered workflows, and product improvements.
Tread's customers are construction companies, materials producers, and hauling fleets. Their operations are complex, messy, and high-stakes. Dispatchers are moving hundreds of trucks a day. Scale operators are weighing thousands of loads. Back-office teams are reconciling millions of dollars in freight.
We can't build the right product from a desk. This role exists to close the gap between our customers and our codebase. You'll be in the field learning how these operations actually work, then back at your machine shipping solutions the same day. The feedback loop is measured in hours, not sprints.
This is a founder-in-training role. Today, technical implementation and field-driven product development is run by the founding team and a small engineering group. To scale from $XM to $XXM+ ARR, we need Forward Deployed Engineers who can live at the intersection of customer operations and our codebase, turning what they see in the field into shipped software before the next site visit.