ServiceNow Engineer

• Bachelor's degree in Information Technology, Computer Science, or equivalent experience
• 5+ years managing or supporting an enterprise CMDB
• 3+ years of hands-on ServiceNow administration experience
• Strong understanding of ServiceNow CMDB, Discovery, IRE, and CSDM
• Experience working with enterprise applications and application portfolio management concepts
• Knowledge of Windows/Linux servers, networking, cloud platforms, endpoint management, and enterprise applications
• ServiceNow Certified System Administrator (CSA) preferred
• ServiceNow Certified Implementation Specialist (Discovery and/or Service Mapping) preferred
• Experience implementing or maturing CSDM preferred
• Experience with HAM, SAM, APIs, integrations, and enterprise environments preferred
• Familiarity with ServiceNow AI capabilities preferred

• Serve as the primary owner of UTA's Configuration Management Database (CMDB)
• Develop and maintain CMDB governance policies, standards, and operational procedures
• Monitor CMDB health, identify data quality issues, and drive remediation efforts
• Establish ongoing processes that ensure configuration data remains accurate, complete, and reliable
• Define and measure CMDB health metrics, KPIs, and reporting

• Administer and enhance ServiceNow CMDB functionality
• Configure and optimize Discovery, Identification & Reconciliation Engine (IRE), and related CMDB capabilities
• Support Service Mapping and CSDM implementation efforts
• Troubleshoot CMDB-related issues and improve platform performance
• Partner with ServiceNow administrators and developers on enhancements and automation initiatives

• Partner with Application Owners and Service Owners to document and maintain accurate application and service information
• Ensure business applications, technical services, and service offerings are properly modeled within the CMDB
• Maintain relationships between applications, infrastructure, business services, and supporting technologies
• Assist in developing enterprise service models aligned with CSDM best practices

• Work closely with Infrastructure, Security, Endpoint Engineering, Cloud Operations, and Enterprise Applications teams
• Support Incident, Problem, Change, Asset, and Knowledge Management processes through accurate configuration data
• Participate in architecture reviews and project planning
• Provide guidance and education on CMDB governance and best practices

• Identify opportunities to automate CMDB population and maintenance
• Drive continuous improvements in data quality, governance, and operational maturity
• Develop dashboards and reporting for CMDB health
• Stay current on ServiceNow platform capabilities and CMDB best practices

• The unique and exciting opportunity to work at one of a leading global entertainment companies
• Access to the tools, leadership, and resources you will need to create and drive a center of excellence
• The opportunity to do the best work of your career
• Work in an inclusive and diverse company culture
• Competitive programs to support your well-being
• Experience working in a collaborative environment with room to grow

UTA is a premier global talent agency built for the future of media and entertainment. The agency's diversified platform and best-in-class, client-first approach is innovative, collaborative, and positioned to lead in an evolving market. UTA represents the most celebrated artists, creatives, and brands, from icons and legends to next-generation talent. Its integrated capabilities span film and television, music, comedy, creators, sports, brands, news, publishing, speakers, theater, and more. It is based in Los Angeles with offices in the U.S., London, and Munich.

For more information: https://www.unitedtalent.com/about/

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