Customer Engineering Lead

You will be the primary owner of customer engagements, from technical discovery and onboarding through production launch and ongoing success. You’ll lead customer conversations, investigate issues directly, organize the work required across Veda, and stay accountable until the customer’s needs are met.

This is a hands-on role with responsibility for building the customer engineering function. You’ll work closely with engineering, product, and growth to make customer delivery more predictable and turn recurring work into repeatable processes.