Sr. Technical Account Manager

Zapier, South America +2

What you need

Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.
Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.
Hands-on familiarity with Zapier or comparable automation and integration platforms.
Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.
A track record of building integrations, automations, or API-based solutions, not only recommending them.

All jobs

Sr. Technical Account Manager

Zapier, South America +2

What you need

Significant experience (7+ years) in technical account management, solutions architecture, customer engineering, sales engineering, implementation consulting, or a comparable customer-facing technical role.
A track record of measurably improving customer outcomes across an Enterprise portfolio, for example, reducing churn risk, strengthening renewals, expanding adoption, or creating upsell and cross-sell opportunities through technical enablement.
Demonstrated experience building integrations, automations, or API-based solutions, not only recommending them.
Hands-on familiarity with Zapier or comparable automation and integration platforms.
Experience owning complex technical relationships with Enterprise customers and communicating effectively with both builders and executives.
A track record of building integrations, automations, or API-based solutions, not only recommending them.

AI at Zapier

At Zapier https://zapier.com/about, we build and use automation every day to make work more efficient, creative, and human. So if you’re using AI tools while applying here - that’s great! We just ask that you use them responsibly and transparently.

Check out our guidance on How to Collaborate with AI During Zapier’s Hiring Process https://zapier.com/l/jobs/ai-at-zapier, including how to use AI tools like ChatGPT, Claude, Gemini, or others during our hiring process - and when not to.

Job posted: 8/28/2026

Location: Remote Canada, Central & South America- Pacific Time (PST) working hours required

Hi there!

Zapier’s mission is to make automation work for everyone, helping people eliminate repetitive work and focus on what matters most.

We’re looking for a Senior Technical Account Manager to support our Enterprise customers on the post-sale team. You’ll serve as a named senior technical partner to builders, technical leaders, and executives, helping them turn important business problems into reliable, well-designed automations.

You’ll join a growing team of four Sr TAMs reporting to a Senior Manager. Customer portfolios vary by program, account size, technical complexity, and level of engagement. Customers typically receive an average allocation of approximately six dedicated TAM hours, which you’ll use for architecture, hands-on building, technical enablement, and proactive account planning.

You’ll design architectures, build and improve workflows, solve complex technical problems, and strengthen the resilience of customers’ automation systems. In partnership with Customer Success, you’ll connect this work to adoption, customer value, retention, and growth. You’ll also represent the customer internally, giving Product and Engineering clear insight into product gaps, critical bugs, and opportunities to improve the Enterprise experience.

Our Commitment to Applicants https://zapier.com/jobs/our-commitment-to-applicants/
Culture and Values at Zapier https://zapier.com/jobs/culture-and-values-at-zapier/
Zapier Guide to Remote Work https://zapier.com/learn/remote-work/
Zapier Code of Conduct https://zapier.com/jobs/zapier-code-of-conduct/
Diversity and Inclusivity at Zapier https://zapier.com/jobs/working-on-diversity-and-inclusivity/

Sr. Technical Account Manager

What you need

Sr. Technical Account Manager

What you need

AI at Zapier

Design, build, and improve customer automations

Lead proactive technical partnerships

Drive customer and team outcomes through internal partnership

Represent the customer inside Zapier

How to apply

Application deadline

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