Product Manager, Self-Serve
Zip, Toronto
The role
As a founding Product Manager on the Self-Serve team, you will define how Zip accelerates customer onboarding, activation, and expansion through AI-powered experiences. You will build the systems that turn product launches into sustained usage – compressing time-to-go-live, reducing configuration friction, and increasing customer velocity across the procurement lifecycle. You will transform onboarding, versioning, enablement, and adoption into scalable, intelligent, high-throughput product experiences.
You will partner closely with Design, Engineering, Solutions Consulting, Customer Success, and Documentation to remove operational bottlenecks, improve discoverability, and make adoption truly self-serve at scale.
What you will do
- As a founding PM on the Self-Serve team, you will define how Zip accelerates onboarding, activation, and expansion in its next phase of growth.