Senior Manager, Infrastructure Engineering
2K, Austin, Texas
What you will do
- Lead, mentor, and grow a distributed team of network, cloud, and systems engineers, including hiring, performance management, career development, and succession planning.
- Own capacity planning for the team across all four demands on its time: on-call, project delivery, KTLO, and incident response. Make the trade-offs explicit, and say no clearly when the math does not work.
- Translate technical roadmaps set by Staff+ engineers and TPMs into staffing plans, sequencing, and realistic commitments, and flag early when scope and capacity have diverged.
- Run a service and operations team to a high standard: on-call rotations that are humane and sustainable, clear escalation paths, defined ownership, and follow-through on action items after every incident.
- Ensure the team is well prepared for major incidents, including trained and confident Incident Commanders, rehearsed escalation and communication paths, and blameless post-incident review that actually changes the system.
- Hold the team to its engineering standards, including Infrastructure-as-Code, Git-based change management, peer review, documentation, and monitoring, understanding why these patterns matter operationally and what good looks like, while trusting your engineers on the implementation.