Software Development Engineer, Amazon Customer Service
Amazon.com Services LLC, Seattle, Washington
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Amazon.com Services LLC, Seattle, Washington
As a Software Development Engineer on this team, you will collaborate with senior software engineers to enhance our technology and design, while developing innovative services that enable our organization to launch Customer Service Artificial Intelligence (AI) Guided-Workflow features. You will be responsible for the global expansion of these services, including implementing instrumentation to monitor metrics and ensure high-quality outcomes.
Your solutions will aim to deliver an unparalleled customer service experience by leveraging next-generation engineering and machine learning systems. This includes harnessing the power of Generative AI (GenAI) for enhanced issue understanding, automated resolutions, and guided workflows. In this role, you will collaborate with business partners and leadership, contribute to shaping the product vision, and take the lead in designing robust systems.
A day in the life
You will work closely with senior leaders across cross-functional stakeholder teams within Amazon to drive collaboration, influence them to prioritize projects, and ensure they adhere to business plans aligned with shared objectives.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle – 143,700.00 - 194,400.00 USD annually
At Amazon, customer obsession is at the core of what we do. We value your creativity, initiative, and ability to innovate and deliver results as we strive to continuously improve the customer experience.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
Source: amazon.jobs. We last checked this job 8 h ago. We first saw it 4 days ago. A job on a job board does not always mean that the team interviews people now.
This base pay is near the median for software engineering jobs in other US places with no level in the job title.
We compare the middle of each posted range. This is base pay as posted. The group does not include this job.