Amazon Web Services (AWS) is seeking an experienced and deeply technical Generative AI Solutions Architect to accelerate AI adoption across North America's largest telecommunications operators. This is a builder-first role. You will prototype, architect, and deliver production-grade generative AI solutions spanning agentic voice systems, AI-powered SMB assistants, personal subscriber assistants, real-time translation, and intelligent network operations.
In this highly technical and customer-facing role, you will lead the design and implementation of AI-powered experiences that transform how telecommunications companies serve their customers and run their networks. You will bridge the gap between frontier AI capabilities (large language models, multimodal foundation models, retrieval-augmented generation, speech-to-speech models) and real-world telco environments, from voice infrastructure (SBCs, IMS, SIP) to subscriber platforms and network operations centers.
As a trusted technical advisor, you will guide telco engineering and product teams through designing AI-native products and services: agentic voice pipelines for customer care, AI assistants that automate appointment booking and call answering for SMB customers, multilingual real-time translation, and GenAI copilots for network operations. You will work backwards from customer outcomes to define reference architectures that combine AWS AI services (Amazon Bedrock, Amazon Transcribe, Amazon Polly, Amazon Connect) with partner and open-source components in carrier-grade deployments.
This role requires someone who builds. You will write code, construct proof-of-concept implementations, contribute to open-source projects, and develop reusable blueprints that accelerate GenAI adoption across the telco vertical. You will influence AWS product roadmaps by translating customer requirements into feature requests and working directly with service teams. You will publish your work through whitepapers, blog posts, reference architectures, and conference presentations.
The ideal candidate combines deep generative AI expertise with a passion for shipping AI products in complex, regulated environments. You are equally comfortable whiteboarding transformer architectures with ML engineers, designing multi-turn agentic workflows, and understanding the operational realities of carrier-grade telecommunications networks.
