Applied Science Manager, CBA

Amazon is hiring a Manager to lead a science team within Customer Forecasting and Valuation (CFV). CFV owns several of the primary decision metrics Amazon uses to evaluate launches and investments — causal estimates of how customer actions today translate into customer value over the year ahead. These metrics are how Amazon works backwards from the customer at scale: they let thousands of launch decisions a year, across Retail, Ads, Marketing, and Selection, weigh short-term profitability against long-term growth.

We are in the middle of a generational rebuild of how these metrics are produced. Our team is developing transformer-based foundation models of customer behavior, learned directly from billions of behavioral events. They are being built as shared infrastructure: one learned representation of customer behavior that a wide range of measurement and optimization systems across Amazon can be built on top of.