Sr Technical Account Manager, US Federal, Enterprise Support

AWS Applied AI Solutions (AAIS) is building toward a future where every business innovates with Amazon AI teammates. To get there, we build AI solutions that improve human capabilities and transform entire business functions. We create end-to-end products that surprise and delight out-of-the-box, making complex things easy and hard things possible, with no cloud experience required. We start with customers who embrace the future and build bridges to meet the rest where they are. We pursue ambitious opportunities with conviction, and we are looking for builders who share that mindset.

Are you passionate about helping mission-critical organizations succeed in the cloud? At AWS Enterprise Support, we're looking for a Sr Technical Account Manager (TAM) to serve as the strategic technical advisor to US Department of Defense customers.

As a Sr TAM, you will own the support strategy for a portfolio of DoD customers. You'll build deep relationships with customer decision makers, understand their mission objectives, and translate those into actionable cloud strategies. You'll conduct operational reviews, lead architecture discussions, guide incident response, and proactively identify risks before they impact mission readiness. When critical issues arise, you'll be the customer's voice inside AWS, coordinating resolution across service teams and engineering leadership.

This role combines broad technical depth with strategic thinking. You'll guide customers across the full AWS service portfolio — compute, storage, databases, networking, security, containers, serverless, AI/ML, and more — while always keeping their operational goals and constraints front of mind. You'll deliver value through proactive engagement: Well-Architected reviews, resilience assessments, and adoption roadmaps tailored to each customer's environment.

This position will require the ability to travel 10% or more for on-site customer engagements.

This position requires that the candidate selected be a US Citizen and must currently possess and maintain an active TS/SCI security clearance.

You'll join a team of Technical Account Managers supporting Department of Defense customers. We operate as a collaborative group that shares technical knowledge, conducts peer architecture reviews, and works together to solve novel problems in high-stakes environments. Your teammates and leadership are former engineers, operators, and technologists who understand that our customers' missions demand the highest standards of reliability and trust.

• Serve as the primary technical advisor to a portfolio of DoD customers, building trusted relationships with technical and executive stakeholders
• Own and execute the support strategy for a portfolio of DoD customers.
• Advise mission owners on operating AI and ML workloads, including agent activation readiness, governance, and human oversight.
• Conduct proactive operational reviews and health assessments to identify risks, optimize costs, and improve resilience
• Lead incident management efforts as the customer's advocate — coordinating cross-team resolution and delivering root cause analysis
• Guide customers through architecture decisions using the AWS Well-Architected Framework and security best practices
• Develop and execute strategic cloud adoption roadmaps aligned to customer mission objectives
• Collaborate with AWS service teams to influence product improvements based on customer needs
• Communicate complex technical trade-offs clearly to both engineering teams and senior decision-makers

AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS? Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

• 5+ years of design/implementation/operations/consulting with distributed applications experience
• 5+ years of technical engineering experience
• Bachelor's degree, or CASP+ (CompTIA Advanced Security Practitioner) or CCSP (Certified Cloud Security Professional) or Cloud+ or CSSLP (Certified Secure Software Lifecycle Professional)
• Current, active TS/SCI US Government Security Clearance
• 7+ years of technical engineering experience in operational parameters and troubleshooting for three or more of: AI/ML, compute, storage, networking, databases, DevOps, big data and analytics, security, or applications development
• Understanding of the AWS Well-Architected Framework pillars and the ability to apply them to existing or new customer architectures, implementations, and solutions
• Experience with the Risk Management Framework, continuous ATO, or contributing to ATO packages
• Experience delivering through cloud service brokers or under Secure Cloud Computing Architecture–style constructs
• Experience with IL5/IL6 or ADC-region environments
• Familiarity with DoD program office structures and roles (PM/PMO, COR, ISSM, authorizing official)
• Experience in a 24x7 mission-critical operational services or support environment