Sr. Product Manager - Technical, Selling Partner Support Experience

Amazon's Selling Partner Support handles tens of millions of contacts annually worldwide. The Selling Partner Support Engagement (SPSE) team owns the technical products and features that enable the end to end support journey. We are in the midst of transforming support into an AI-native agent support experience and redefining how and where sellers can resolve their issues.

We are looking for a Sr. Product Manager - Technical (Sr. PMT) who will own part of the product strategy for shaping net new support experiences. You'll own defining the experience, the integration model, and the trust framework for these net new interactions. This means working hands-on with engineering and applied science teams to make decisions about how AI-powered support capabilities translate to new environments.

This is a highly ambiguous space with no established playbook. You'll need to work across multiple teams to align on a path forward, influence without authority, and ship iteratively while building the long-term vision. You'll be expected to drive alignment with senior leaders and make judgments calls in areas where the data is limited and the right answer isn't obvious. If you are energized by working seller-backwards, operating in ambiguous environments, and bringing structure and definition (all while having fun), then you'll like this role!