Wait…
The role
Abacus’s Level Three Support – Engineer role is responsible for the design and implementation of customer-facing and internal systems, including public and private cloud environments as well as on-premise infrastructure and telephony systems, all while providing a world-class client experience daily. In addition to leading projects, Level Threes provide escalation support to all service delivery team members.
What you will do
- Deliver an excellent customer experience in all interactions
Resolve new and escalated service tickets, provide guidance for or personally resolve aging and complex issues
Assist clients with the design and implementation, installation, configuration, and ongoing usability of desktop computers, mobile devices, peripheral equipment, telephony systems, servers, storage, networking, and softwareTroubleshoot and resolve client emergencies with minimal oversight, persevering until resolvedWork with vendor representatives to resolve software and hardware issuesInstall and/or upgrade Microsoft Server Operating SystemsPerform advanced virus, malware, and ransomware mediationProvide professional-quality server room cable managementCreate and maintain high-quality, detailed documentationResolve complex backup issues and perform restore testingNotify Client Success Managers when outdated equipment causes repeated issuesInstall, configure, and support complex virtual environments with High Availability in VMWare ESXi and Hyper-V environmentsWork with clients to harden security posture through policy and advanced technologies according to Abacus standards and processesCommunicate with clients as required, keeping them informed of incident progress and notifying them of impending changes or agreed-upon outagesRemain accountable for continued customer satisfaction, coordinate all activities with the client, assist with client training, and represent Abacus in a professional mannerWhat you need
- Associate’s degree in a technology-related field required
- 5–7 years of systems engineering experience required
- 5–7 years of experience working in Microsoft environments required
- MSP-specific experience preferred
- MCSA: Server Infrastructure 70-410 preferred
- MCSA: Server Infrastructure 70-411 preferred
- MCSA: Server Infrastructure 70-412 preferred
- MCSA: O365 MS-100 certification preferred
- MCSA: O365 MS-101 certification preferred
Knowledge, Skills, and Abilities
- Windows 2016/2012 Servers
- Active Directory
- SharePoint
- Exchange Servers
- Backup technologies
- Internet, DNS, email, and communication issue troubleshooting
- VMWare
- Citrix
- VPN
- Terminal Services
- VoIP
- Voicemail
- Analog systems
- Vendor-specific hardware and software Engineer, Enterprise Service De…
Attributes That Will Drive Success
- Strong problem-solving and client relationship skills
- Excellent verbal and written communication skills
- Ability to learn and retain new technology skills and troubleshooting processes
- Strong team-player mentality
- Ability to remain calm and present yourself professionally in high-stress situations
- Adaptability and willingness to alter shifts and job requirements to meet the needs of clients and Abacus
- Ability to complete all required training and follow all guidance provided in Abacus policies, procedures, field guidelines, reporting requirements, and technical advisories
- Demonstrates a proactive approach toward safety, health, and quality in compliance with all Company, governmental, and customer requirements
Source: the ABACUS Greenhouse job board. We last checked this job 7 h ago. We first saw it 6 days ago. A job on a job board does not always mean that the team interviews people now. We found this job board in a public list. We did not yet compare it with the careers page of the company.
Interview questions
No one has reported an interview at ABACUS yet. Did you interview there? Add the questions.
- Open tech jobs
- 14
- With posted pay
- 0%