AWS Incident Response (AIR), part of the AWS Resilience organization, ensures high availability of AWS. When major incidents hit, AIR leads the response, coordinating resolver teams across AWS and driving mitigation. We move fast, but not carelessly, obsessing over observability of the cloud and continuously improving our detection and response speed and accuracy. Each incident feeds improvements to our detection, processes, and tooling, making the next one shorter or preventing it entirely. This is a high-visibility, high-impact role with a global view of AWS health that few teams get to see.
- 3+ years of systems engineering, or 3+ years of technical support experience
- Experience in written and verbal communication skills to communicate with technical and non-technical audiences, including senior leadership
- Experience scripting in one or more language (e.g. Bash, Python, Perl, Ruby), or experience scripting in modern programming languages
- Understanding of operating systems (Linux), networking fundamentals, and distributed systems
- Experience with operational monitoring, alerting, and metrics (CloudWatch, Datadog, Grafana, or equivalent)
- Demonstrated ability to troubleshoot complex technical problems spanning multiple systems or services
- Familiarity with incident management tooling and workflows in a large-scale production environment
- Experience with AWS services and cloud infrastructure
- Experience using generative AI or automation to solve operational problems or accelerate workflows
- Track record of authoring post-incident analyses (post-mortems) and driving corrective actions to completion
- Experience building operational dashboards, runbooks, or automation that improved team efficiency
- Knowledge of infrastructure-as-code and deployment tooling, such as CDK, CloudFormation, Terraform, Ansible, or similar
- Experience coordinating across globally distributed teams and time zones
- Comfort operating with ambiguity and incomplete information, and a self-starting approach to identifying what needs doing
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.
The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.
Learn more about our benefits at https://amazon.jobs/en/benefits.
USA, WA, Seattle – 104,500.00 - 160,000.00 USD annually
