Product Manager - CX Specialist

• User Experience Enhancement: Analyze user feedback and data to identify pain points and areas for improvement in the interaction with our AI models.
• Customer Support Collaboration: Work alongside customer support teams to address user issues related to data products, providing insights and solutions to improve user satisfaction.
• Feedback Loop Management: Establish and maintain a feedback loop with users to gather insights and continuously refine AI model performance.
• Training & Documentation: Develop and deliver training materials and documentation to help users understand and effectively utilize our data products.
• Performance Monitoring: Monitor the performance of AI models in real-time, ensuring they meet quality standards and user needs.
• Cross-Functional Collaboration: Collaborate with data scientists and product managers to influence the design and functionality of AI models based on user feedback.
• Customer Advocacy: Act as the voice of the customer within the organization, advocating for user-centric improvements to our data products.
• Stakeholder Alignment & Communication: Act as a key point of contact for stakeholder alignment, both within and outside Global Headquarters, ensuring shared understanding of metrics, results, and priorities.

• Good knowledge of Business Intelligence concepts, including metrics, data models, and visualization best practices.
• Good knowledge of Customer Experience concepts, including metrics, standard processes, and best practices.
• Strong analytical profile, with experience or familiarity with Databricks, data analytics environments, and programming in SQL or Python for analytical autonomy.
• Ability to work in close partnership with Product Managers and business stakeholders.
• Advanced English to collaborate with global teams.
• Excellent verbal and written communication skills, with the ability to translate data into clear business narratives.
• Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing user issues.

More about you

• Previous experience working closely with Product, Data, Commercial, or CX teams.
• Strong business or CX acumen and a data-driven decision-making mindset.
• Experience in cross-functional environments.

Created in 2022, the Growth Group unifies our business-to-business (B2B), direct-to-consumer (DTC), Sales & Distribution, and Marketing teams. By bringing together global tech and commercial functions, the Growth Group allows us to fully leverage data and drive digital transformation and organic growth for AB InBev around the world.

In addition to supporting well known global beer brands like Corona, Budweiser and Michelob Ultra, the Growth Group is home to a robust suite of digital products including our B2B digital commerce platform BEES, on-demand delivery services Ze Delivery and TaDa Delivery, and table top beer keg PerfectDraft.

We are an exceptional team, focused on understanding and supporting consumer and customer needs, harnessing new technology, and scaling growth opportunities.

• Performance based bonus*
• Attendance Bonus*
• Private pension plan
• Meal Allowance
• Casual office and dress code
• Days off*
• Health, dental, and life insurance
• Medicines discounts
• WellHub partnership
• Childcare subsidies
• Discounts on Ambev products*
• Clube Ben partnership
• Scholarship*
• School materials assurance
• Language and training platforms
• Transport allowance

*Rules applied

AB InBev is the leading global brewer and one of the world’s top 5 consumer product companies. With over 500 beer brands, we’re number one or two in many of the world’s top beer markets, including North America, Latin America, Europe, Asia, and Africa.