Senior ServiceNow Platform Engineer
Abnormal, Remote - USA
The role
We are seeking an experienced Senior ServiceNow Platform Engineer to design, build, and operate enterprise-grade ServiceNow capabilities that support critical business operations. You will own platform stability, configuration, and optimization while driving strategic initiatives in automation, Agentic AI, and knowledge management.
You will provide technical leadership and governance, manage the team's Agile backlog and ticket queue, write SOPs, and present platform metrics to IT management weekly.
What you will do
- Configure, maintain, and support the ServiceNow platform, including workflows, automations, and integrations.