Solutions Engineer, Ledger
Formance, New York
The role
New York (SoHo) · Hybrid, 3 days/week onsite · Full-time
What you will do
Our customers are engineering teams building financial products. They come to us with questions like “how do we track user wallets, pending funds, and fees so that every cent is accounted for?” or “what happens to our balances when a payment fails halfway through?”
You help them answer those questions, from the first technical conversation through proof of concept and into a successful transition to implementation.
- Design money flows. Turn a customer's product into a ledger model: which accounts exist, how funds move between them, and how balances are queried. Typical use cases include user wallets, pending vs. settled funds, fees and revenue sharing, refunds and chargebacks, and multi-currency.
- Lead the technical sale. Partner closely with our NYC sales team to run technical discovery and architecture sessions with CTOs, VPs of Engineering, and Heads of Payments. Build proofs of concept around real customer use cases and explain architectural trade-offs clearly, including what the ledger guarantees and what remains the customer's responsibility.